What this means for your business
The IT Operations module is the heart Ops360 grew from. It gives you a full service desk with SLA-tracked tickets, a complete inventory of your hardware and software assets, license and renewal management with automatic alerts, and a live IT Health Score that turns your data into a prioritised to-do list. Whether you run IT in-house or as a managed service, every request, asset and renewal lives in one auditable place.
Everything in IT Operations
A complete, connected capability inside the Ops360 platform, no bolt-ons, no integrations to maintain.
Helpdesk & ticketing
SLA targets, ticket timeline, attachments, departments and email-to-ticket capture.
IT asset management
Track every device with serial, owner, warranty and full lifecycle history.
Licenses & renewals
Never miss a renewal, with automatic 30 and 7-day alerts plus a rolling cost forecast.
IT Health Score
A weighted score with data-specific recommendations you can act on in one click.
Knowledge base
Self-service articles with full-text search, and turn any solved ticket into a KB entry.
Reports & digests
Live reporting plus an automated monthly digest emailed to managers.
Common questions about IT Operations
Other modules in the platform
Every module shares the same data, users and login. Turn on what you need, when you need it.