Industry
Commerce & customer experience
Category
AI, Mobile & Customer Experience
Classification
Solution Capability
01
Executive summary
An AI assistant on WhatsApp Business that sells and supports: it answers questions, recommends products, qualifies buyers, builds quotations, collects orders and hands off to a human the moment a conversation needs one.
02
Business challenge
Businesses struggle to sell and respond fast on the channel customers prefer:
Slow first response on WhatsApp
Repetitive questions consuming agent time
Leads and orders lost outside working hours
No structured qualification or routing
03
Proposed solution
A governed AI commerce assistant:
Natural-language answers to customer questions
Product recommendations and quotations
Buyer qualification and order collection
Appointment scheduling where relevant
Escalation to human agents with full context
CRM synchronization
04
Technologies
WhatsApp Business APIOpenAIOps360 CRMAutomation
05
Business benefits
Instant response and selling, around the clock
Fewer repetitive questions for agents
More orders captured and qualified
Human escalation whenever it is needed
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